Frequent questions

How do I return or exchange a product?

If your purchase does not match what you expected, you can request an exchange or a refund by writing an email with the details to info@minicoton.com. We accept exchanges and returns for a period of 15 days from when you receive the order. As long as the products are in perfect condition, in their original packaging, with labels and have not been used. You must send the items to our offices and we will assume the cost of the new delivery in case of change.

What payment methods are there?

You can make your payment by credit card. Follow the instructions at the end of your purchase and if you have any questions or problems write to us through the instant chat on the web or minicoton@minicoton.com

What do I do if the product is currently out of stock?

If a product is currently out of stock, you will see that there is the possibility of clicking on “Sign up to the list”. In this way you will receive an email as soon as the article is available again.

In how much time will my request be delivered?

We work so that orders are sent as soon as possible.

– For national shipments and Portugal, the order is completed in 1-3 working days. In times of high volume of orders, it can take up to 7 working days. Once your order is complete you will receive an email to inform you. We work with a national shipping service with Correos Express with deliveries 24-48 hours. You will also receive an email to see the tracking of your order.

– For shipments to the Canary Islands, shipments are made once a week so the estimated delivery date is between 5-15 days.

– For international shipments, UPS is responsible for making it reach any corner of the world, and the delivery time may vary depending on the destination. Shipments to neighboring countries such as Italy, Germany, France … are made daily and have an estimated shipping time of 24-72h once the order is completed.

* If you need your order to arrive on a specific date, have any questions or are urgent to receive your package, you can contact us at +34 935551992 or info@minicoton.com

Any question or suggestion?

Do not hesitate to write to us minicoton@minicoton.com or through our instant web chat. We love serving you.

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