What payment methods are available?

You can pay with credit or debit card through our online store. Follow the instructions at the end of your purchase.

2. Klarna - "Payment in 3 interest-free installments".

The "Pay in 3 installments without interest" will allow you to split the payment of your online order in 3 installments. The first installment will be automatically charged to your debit or credit card at the time of payment. The second installment 30 days later and the third installment 30 days after the second installment. To be able to use Klarna when you make an online purchase, select the payment method "Klarna - Pay in 3 interest-free installments" in the cart summary. 

*If you wish to make a payment by bank transfer, please contact us at: info@minicoton.com or call us at +34 935551992

What is the shipping cost?

Shipping to Spain or Portugal 5€. Free for orders over 60€. They are made with Correos Express with 24-48h service since the preparation of the order is completed.

Shipments to Canary Islands or Ceuta or Melilla 15€.
Shipments to Italy, France or Germany 10€. Free for orders over 150€. They are made with UPS with 24-72h service since the order preparation is completed.
Other international shipments, you will see reflected the cost depending on the country in the check out. They are shipped with UPS. 

What do I do if the product is currently out of stock or cooming soon?

You have the possibility to click on "Join the list". This way you will receive an email as soon as the article is available again. 

How long will my order take to arrive?

We work so that the orders are sent as soon as possible. We like to put care preparing each package as if it were unique and that takes time... Pulling threads, putting on buttons, ironing, stuffing with paper and wrapping in tissue paper so that it arrives home in the best possible way. 

- For national shipments and Portugal, the order is completed in 3-6 working days (except for customized items or pre-orders, where the estimated shipping time is specified in the description of each product). In times of high volume orders may take up to 7-10 working days. Once your order is complete you will receive an email to inform you that your order has been completed. At that time we will deliver the package to the shipping company. We work with a national shipping service with Correos Express. You will also receive an email to track your order.

- For shipments to the Canary Islands, shipments are made once a week so the estimated delivery date is between 5-15 days.

- For international shipments UPS is in charge of getting it to any part of the world, and depending on the destination the delivery time may vary. Shipments to neighboring countries such as Italy, Germany, France... are made daily and have an estimated shipping time of 24-72 working hours once the order is completed.

* If you need your order to arrive on a specific date, if you have any questions or if you need to receive your package urgently, you can contact us at +34 935551992 or info@minicoton.com.

Any questions or suggestions?

Do not hesitate to write us at info@minicoton.com we will be pleased to hear from you. If you prefer you can also call us at +34 935551992 from Monday to Friday from 10 to 17:00h. 

How do I return or exchange a product?

If your purchase does not match what you expected, you can make an exchange or a return.

We accept returns and exchanges for a period of 14 calendar days from receipt of order. 14 calendar days from the reception of the orderWe accept returns and exchanges within 14 calendar days from receipt of the order, as long as the products are in perfect condition, with their tags and have not been used or washed. We do not accept cancellations, exchanges or returns of special orders made to order, personalized items with initial or name, or items from Baby Care (cosmetics, brush or sponge).

To initiate an exchange or a returnPlease access the following link and indicate your order number and purchase email address: Returns and exchanges portal

When requesting an exchange or refund, you will have two options to choose from:

• Original payment method. You will receive the money in the same way you paid once the items have been shipped and checked. Reimbursement may take up to 7 working days, depending on the bank.
• Purchase voucher. We will send you a code to redeem in our online store for the full amount of the items once received and reviewed.

You do not need to send the items in the same box or packaging in which you received them, as long as they are well protected.

Return shipping costs are as follows:

• Shipping from Spain or Portugal: 5€.
• Shipments from the Canary Islands, Ceuta or Melilla: 15€.
• Shipping from Italy, France or Germany: 10€.
• Shipments from European Union countries (excluding Spain, Portugal, Italy, France or Germany): 15€.
• Shipping from outside the European Union: 30€.

For any questions you can write to info@minicoton.com or call us Monday to Friday from 10 am to 5 pm at +34 935551992.

What can I do if I have an incident with my order?

If you have had any incident with your order you can contact customer service by writing to info@minicoton.com. or call us from Monday to Friday from 10am to 5pm at +34 935551992 so we can help you.