Frequently Asked Questions

1. You can pay with a credit or debit card through our online store. Follow the instructions at checkout.

2. Klarna – "Pay in 3 interest-free installments"

"Pay in 3 interest-free installments" allows you to split the payment of your online order into 3 installments. The first installment will be automatically charged to your debit or credit card at the time of payment. The second, 30 days later, and the third 30 days after the second installment. To use Klarna when making an online purchase, select the payment method "Klarna – Pay in 3 interest-free installments" in the cart summary. 

*If you want to make a payment by bank transfer, write to us at: info@minicoton.com or call us at +34 935551992

Shipments to Spain or Portugal €5. Free for orders over €60. They are made with Correos Express with 24-48h service from the completion of order preparation.

Shipments to the Canary Islands or Ceuta or Melilla €15. 
Shipments to Italy, France, or Germany €10. Free for orders over €150. They are made with UPS with 24-72h service from the completion of order preparation.
For other international shipments, you will see the cost reflected depending on the country at checkout. They are made with UPS. 

*Customs costs are the responsibility of the customer.

You have the possibility to click on “Join the list”. This way you will receive an email as soon as the item becomes available again. 

We work to ensure that orders are shipped as quickly as possible. We love to add a special touch, preparing each package as if it were unique, and that takes time… Trimming threads, sewing on buttons, ironing, filling with paper, and wrapping in tissue paper so that your order arrives at your home in the best possible condition.

– For national shipments within Spain and Portugal, orders are completed within 3-6 business days (except for personalized items or pre-orders, for which the estimated shipping time is specified in each product description). During periods of high order volume, processing may take up to 10-15 business days. Once your order is complete, you will receive an email informing you that your order has been fulfilled. At that point, we will hand your package over to the shipping company. We work with the national shipping service Correos Express. You will also receive an email to track your order.

– For shipments to the Canary Islands, orders are shipped once a week, so the estimated delivery time is between 5-15 days.

– For international shipments, UPS will deliver your order anywhere in the world, and delivery times may vary depending on the destination. Shipments to neighboring countries such as Italy, Germany, France, etc. are sent daily and have an estimated delivery time of 24-72 business hours once the order is complete.

Any questions or suggestions?

Don’t hesitate to write to us at info@minicoton.com—we’ll be delighted to hear from you. If you prefer, you can also call us at +34 935551992, Monday to Friday from 10:00 to 17:00.

If your purchase does not meet your expectations, you can request an exchange or a return.

We accept exchanges and returns within a period of 14 calendar days from the receipt of your order, as long as the products are in perfect condition, with their tags, and have not been used or washed. We do not accept cancellations, exchanges, or returns of special orders made to order, personalized items with initials or names, or Baby Care items (cosmetics, brush, or sponge).

If the return corresponds to an order that included a gift item for a minimum purchase and, after the return, the conditions of the promotion are no longer met, the refund will be issued as a store credit to your wallet.

To start an exchange or return, access the following link and enter your order number and purchase email: Exchange and Return Portal

When requesting an exchange or return, you will have two options to choose from:

• Original payment method. You will receive your refund in the same way you paid once the items have been sent and reviewed. The refund may take up to 7 business days, depending on your bank.
• Store credit. We will send you a code to redeem in our online store for the full amount of the items once they have been received and reviewed.

It is not necessary to send the items in the same box or packaging in which you received them, as long as they are well protected.

The shipping costs for returns are as follows:

• Shipments from Spain or Portugal: €5.
• Shipments from the Canary Islands, Ceuta, or Melilla: €15.
• Shipments from Italy, France, or Germany: €10.
• Shipments from European Union countries (excluding Spain, Portugal, Italy, France, or Germany): €15.
• Shipments from outside the European Union: €30.

If you have any questions, you can write to us at info@minicoton.com or call us Monday to Friday from 10am to 5pm at +34 935551992

If you have had any issues with your order, you can contact customer service by writing to info@minicoton.com or call us Monday to Friday from 10 am to 5 pm at +34 935551992 so that we can help you.