Frequently Asked Questions

If your order has not yet been prepared, write to us at info@minicoton.com with your order number. We’ll be happy to help you with any questions or handle any changes you need.

1. You can make your payment with a credit or debit card through our online store. Follow the instructions at checkout.

2. Klarna – “Pay in 3 interest-free installments”

The “Pay in 3 interest-free installments” option allows you to split your online order payment into 3 installments. The first installment will be charged automatically to your debit or credit card when you make the payment. The second will be charged 30 days later, and the third 30 days after the second installment. To use Klarna when shopping online, select the payment method “Klarna – Pay in 3 interest-free installments” in the cart summary.

  • Spain and Portugal: €4.99. Free for orders over €60. Shipments are made with Correos Express. Once your order is ready, delivery takes place within the following 24-48 business hours.
  • Canary Islands, Ceuta, and Melilla: €15.
  • Italy, France, and Germany: €10. Free for orders over €150. Shipments are made with UPS. Once your order is ready, delivery takes place within the following 24-72 business hours.
  • Other international destinations: the cost will be shown at checkout according to the country. Shipments are made with UPS.

*Customs fees are the responsibility of the customer.

On the product page, you have the option to click on “Join the list”. You can enter your email address and we’ll let you know as soon as the item is back in stock.

We work to ship orders as quickly as possible. We love to add a special touch, preparing each package as if it were unique, and that takes time… Trimming threads, sewing on buttons, ironing, filling with paper, and wrapping in tissue paper so your order arrives at your home in the best possible condition.

– For national shipments within Spain and Portugal, orders are completed within 3-6 business days (except for personalized items or pre-orders, where the estimated shipping time is specified in each product description). During periods of high order volume, processing may take up to 10-15 business days. Once your order is ready, you will receive an email letting you know it has been completed. At that point, we will hand your package over to the shipping company. We use the national shipping service Correos Express. You will also receive an email to track your order.

– For shipments to the Canary Islands, orders are shipped once a week, so the estimated delivery time is between 5-15 days.

– For international shipments, UPS handles delivery worldwide, and delivery times may vary depending on the destination. Shipments to neighboring countries such as Italy, Germany, France, etc. are sent daily and have an estimated delivery time of 24-72 business hours once the order is completed.

If your purchase does not meet your expectations, you can request an exchange or a return.

We accept exchanges and returns within a period of 14 calendar days from the receipt of your order, as long as the products are in perfect condition, with their tags, and have not been used or washed. We do not accept cancellations, exchanges, or returns of special orders made to order, personalized items with initials or names, or Baby Care items (cosmetics, brush, or sponge).

If the return corresponds to an order that included a gift item for a minimum purchase and, after the return, the conditions of the promotion are no longer met, the refund will be issued as a store credit to your wallet.

To start an exchange or return, access the following link and enter your order number and purchase email: Exchange and Return Portal

When requesting an exchange or return, you will have two options to choose from:

  • Original payment method. You will receive your refund in the same way you paid once the items have been sent and reviewed. The refund may take up to 7 business days, depending on your bank.
  • Store credit. We will send you a code to redeem in our online store for the full amount of the items once they have been received and reviewed.

It is not necessary to send the items in the same box or packaging in which you received them, as long as they are well protected.

The shipping costs for returns are as follows:

  • Shipments from Spain or Portugal: €5.
  • Shipments from the Canary Islands, Ceuta, or Melilla: €15.
  • Shipments from Italy, France, or Germany: €10.
  • Shipments from European Union countries (excluding Spain, Portugal, Italy, France, or Germany): €15.
  • Shipments from outside the European Union: €30.

If you have any questions, you can write to us at info@minicoton.com or call us Monday to Friday from 10am to 5pm at +34 935551992

If you have experienced any issue with your order, you can contact our customer service team:

  • Email us at info@minicoton.com with your order number, and we will help you resolve any question or issue.
  • You can call us Monday to Friday, from 10:00 to 17:00, at +34 935 551 992

We will be happy to help you.