Frequently Asked Questions

If your order has not yet been prepared, write to us at info@minicoton.com with your order number. We’ll be happy to help you with any questions or handle any changes you need.

1. You can make your payment with a credit or debit card through our online store. Follow the instructions at checkout.

2. Klarna – “Pay in 3 interest-free installments”

The “Pay in 3 interest-free installments” option allows you to split your online order payment into 3 installments. The first installment will be charged automatically to your debit or credit card when you make the payment. The second will be charged 30 days later, and the third 30 days after the second installment. To use Klarna when shopping online, select the payment method “Klarna – Pay in 3 interest-free installments” in the cart summary.

  • Spain and Portugal: €4.99. Free for orders over €60. Shipments are made with Correos Express. Once your order is ready, delivery takes place within the following 24-48 business hours.
  • Canary Islands, Ceuta, and Melilla: €15.
  • Italy, France, and Germany: €10. Free for orders over €150. Shipments are made with UPS. Once your order is ready, delivery takes place within the following 24-72 business hours.
  • Other international destinations: the cost will be shown at checkout according to the country. Shipments are made with UPS.

*Customs fees are the responsibility of the customer.

On the product page, you have the option to click on “Join the list”. You can enter your email address and we’ll let you know as soon as the item is back in stock.

We work to ensure that orders are shipped as quickly as possible. We like to put care into preparing each package as if it were unique, and that takes time… Trimming threads, attaching buttons, ironing, filling with paper and wrapping in tissue paper so that it reaches your home in the best possible condition. 

– Spain (Mainland and Balearic Islands) and Portugal, orders are completed within 3-6 working days (except for personalised items or pre-orders, for which the estimated shipping time is specified in the description of each product). Once your order is complete, you will receive an email informing you that your order has been completed. At that point, we will hand the package over to the courier company. We work with the national shipping service Correos Express. You will also receive an email to track your order.

– For shipments to the Canary Islands, deliveries are sent once a week, so the estimated delivery date is between 5-15 days.

– For international shipments, UPS is responsible for delivering them anywhere in the world, and delivery times may vary depending on the destination. Shipments to neighbouring countries such as Italy, Germany and France are sent daily and have an estimated delivery time of 24-72 working hours once the order is complete. 

If your purchase does not meet your expectations, you can request an exchange or return.

We accept exchanges and returns within 14 calendar days of receiving your order, provided that the products are in perfect condition, with their tags attached, and have not been used or washed. We do not accept cancellations, exchanges, or returns for special made-to-order items, personalised items with an initial or name, or Baby Care items (cosmetics, brush, or sponge). 

If the return relates to an order that includes a gift item for reaching a minimum purchase amount and, as a result of the return, the terms of the promotion are no longer met, the money will be refunded as a voucher to your wallet.

To start an exchange or return, access the following link and enter your order number and purchase email address: Exchange and returns portal

When requesting an exchange or return, you will have two options to choose from:

  • Original payment method. You will receive your money back using the same method you used to pay once the items have been sent and checked. The refund may take up to 7 business days, depending on your bank.
  • Store voucher. We will send you a code to redeem in our online store for the full value of the items once they have been received and checked. 

You do not need to send the items in the same box or packaging in which you received them, as long as they are well protected.

Return shipping costs are as follows:

  • Shipments from Spain or Portugal: €5.
  • Shipments from the Canary Islands, Ceuta, or Melilla: €15.
  • Shipments from Italy, France, or Germany: €10.
  • Shipments from European Union countries (excluding Spain, Portugal, Italy, France, or Germany): €15.
  • Shipments from outside the European Union: €30.

For any questions, you can write to us at info@minicoton.com or call us Monday to Friday from 10 am to 5 pm on +34 935551992

If you have experienced any issue with your order, you can contact our customer service team:

  • Email us at info@minicoton.com with your order number, and we will help you resolve any question or issue.
  • You can call us Monday to Friday, from 10:00 to 17:00, at +34 935 551 992

We will be happy to help you.