Frequently Asked Questions
1. You can pay with a credit or debit card through our online store. Follow the instructions at checkout.
2. Klarna – "Pay in 3 interest-free installments"
"Pay in 3 interest-free installments" allows you to split the payment of your online order into 3 installments. The first installment will be automatically charged to your debit or credit card at the time of payment. The second, 30 days later, and the third 30 days after the second installment. To use Klarna when making an online purchase, select the payment method "Klarna – Pay in 3 interest-free installments" in the cart summary.
*If you want to make a payment by bank transfer, write to us at: info@minicoton.com or call us at +34 935551992
Shipments to Spain or Portugal €5. Free for orders over €60. They are made with Correos Express with 24-48h service from the completion of order preparation.
Shipments to the Canary Islands or Ceuta or Melilla €15.
Shipments to Italy, France, or Germany €10. Free for orders over €150. They are made with UPS with 24-72h service from the completion of order preparation.
For other international shipments, you will see the cost reflected depending on the country at checkout. They are made with UPS.
*Customs costs are the responsibility of the customer.
You have the possibility to click on “Join the list”. This way you will receive an email as soon as the item becomes available again.
We work to ship orders as quickly as possible. We like to lovingly prepare each package as if it were unique, and that takes time… Pulling threads, attaching buttons, ironing, filling with paper, and wrapping in tissue paper so it arrives at your home in the best possible condition.
– For national shipments and Portugal, the order is completed in 3-6 business days (except for personalized or pre-order items, where the estimated shipping time is specified in the description of each product). During high order volume periods, delivery may take up to 7-10 business days. Once your order is complete, you will receive an email informing you that your order has been completed. At that moment, we will hand over the package to the shipping company. We work with a national shipping service through the transport company Correos Express. You will also receive an email to track your order.
– For shipments to the Canary Islands, shipments are made once a week, so the estimated delivery time is between 5-15 days.
– For international shipments, UPS is responsible for delivering anywhere in the world, and delivery times may vary depending on the destination. Shipments to neighboring countries like Italy, Germany, France… are made daily and have an estimated delivery time of 24-72 business hours once the order is completed.
* If you need your order to arrive on a specific date, have any questions, or urgently need to receive your package, you can contact us at +34 935551992 or info@minicoton.com
Any questions or suggestions?
Don't hesitate to write to us at info@minicoton.com We will be happy to hear from you. If you prefer, you can also call us at +34 935551992 from Monday to Friday from 10:00 to 17:00.
If your purchase does not meet your expectations, you can make an exchange or a return.
We accept exchanges and returns within a period of 14 calendar days from receipt of the order, provided that the products are in perfect condition, with their tags and have not been used or washed. We do not accept cancellations, exchanges or returns of special orders made to order, personalized items with initials or names, or Baby Care items (cosmetics, brush or sponge).
If the return corresponds to an order that includes a gift item for a minimum purchase and if the return does not maintain the conditions of the promotion base, the money will be refunded as a voucher to the wallet.
To start an exchange or a return, access the following link and enter the order number and purchase email: Exchange and Returns Portal
When requesting an exchange or a return, you will have two options to choose from:
- Original payment method. You will receive the money in the same way you paid once the items have been sent and checked. The refund may take up to 7 business days, depending on the bank.
- Purchase voucher. We will send you a code to redeem in our online store for the full amount of the items once received and checked.
It is not necessary to send the items in the same box or packaging you received them in, as long as they are well protected.
The shipping costs for returns are as follows:
- Shipping from Spain or Portugal: €5.
- Shipping from the Canary Islands, Ceuta or Melilla: €15.
- Shipping from Italy, France or Germany: €10.
- Shipping from European Union countries (excluding Spain, Portugal, Italy, France or Germany): €15.
- Shipping from outside the European Union: €30.
For any questions you can write to us at info@minicoton.com or call us Monday to Friday from 10am to 5pm at +34 935551992
If you have had any issues with your order, you can contact customer service by writing to info@minicoton.com or call us Monday to Friday from 10 am to 5 pm at +34 935551992 so that we can help you.